Delicate service, win the customer repeated order

Project location: Marshall Island

Product:H-beams

Standard and material: JIS G3192, SS400

Specifications:H200 x B200 x TW8 x TF12 x R13, 12 M

Application:bridge construction

Inquiry time:2022.04.01

Order time:2023.04.04

Shipping time:2023.04.11

Estimated arrival time:2023.05.011

This New Zealand customer launched their first cooperation in January 2023, with over 100 products including fittings and pipes. Our sales team strictly follows the standards to provide the customer with relevant technical documents, and this order has been qualified for shipment under 100% third-party inspection. The professional and responsible attitude has won the trust of customers. At the same time, it indicates the wishes of having more cooperation in the future.

In April this year, the customer needed 5 pieces of H profiles, because it was a replacement order for last year’s project, so the quantity was very small and the customer urgently needed the stock to ensure the normal delivery of the project in progress. However, we did not have such stock in our warehouse after checking. Because we understood the importance of this order to the customer, we actively searched for a solution from the market and our list of high quality suppliers, and finally found the stock and informed the customer the day after we received the inquiry.

All our efforts will not be let down. We have received many inquiries from this client now and look forward to further cooperation in the future

Written by Ellen